Dear all
Afternoon shift today. Busy, busy, busy. 3 log entries (money found in room, alarm activated at kitchen and a guest complain), 2 cases of guest check-out but left items in in-room safe, a case of a missing bag and a complain of a cityguest regarding the taxi services. Not to mention the daily broadband troubleshooting for the guests. I'm seriously suay lor, gotta bathe in flowers big time.
The last case, regarding the cityguest complain of the taxi services was very over in my opinion. This cityguest complain doorman never acknowledge and that they wait for some time. Liar, viewed CCTV and these are the sequence of events.
2151hrs- Cityguests arrive at driveway. Doorman engaged with other guest.
2153hrs- Doorman finally done with other guests. Saw the cityguests and acknowledge them but was scolded instead. They then look for the manager.
As I was engaged, Liah assisted them. The cityguests commented that they are not acknowledged and no attention given. Please lah, its 2 mins and not 20. Be reasonable. Hotel driveway is a private property. You should be thankful we even let you queue up for taxi there. What attention are you refering to anyway. Even the hotel guest queue for the taxi. You need a red carpet or something to welcome you to take the taxi there. Next time, paste your name at your forehead so that others can address by your name. I can't even be bothered to talk to them.
Irritating.
Helmi
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2 comments:
hahaah they think they big shot is it... even if it's 20mins they also dont deserve any empathy... not happy they should just walk out to the main road... downright disgusting creatures
i dun exactly blame the city guests cuz i myself was also insulted by our own doorman yday after i came back from a sales call. helmi, thats the reason y i ignored u yday when u saw me at the bell desk. after being insulted, all that doorman cld muster was 'only joking wad, cannot take it ah!' and my reply was 'wad if i shot u with a gun and after that say sorry to u, wld it help?' but im glad i didnt kick up a big fuss cuz i'd be lowering myself and waste my breath on a person who simply doesn't matter at all... *tsk*
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